The Guests Want to Know

It’s no surprise that location is the most important factor for guests booking through WP Rentals. But what surprised us was the dilemma this topic created in our recent post “What Guests Really Want.” On one hand, there are the travelers: they want to know everything about the place they’re heading to right away, as this helps them decide where to book and plan their trip. On the other hand, there are the hosts, many of whom naturally want to maintain their privacy, especially before a booking is confirmed, while others are eager to share every detail from the start.

Is there a way to share the location details that guests want without making the host feel exposed? We believe there is. Let this checklist be your guide, and everyone wins.

Tips

Provide recommendations early to allow guests to plan their trip.

Filling out your Travel Guide on WP Rentals is a great way to compile your recommendations, making it easy to grow and reuse them for future guests.

Personality is appreciated: recommend things you actually do yourself and places you enjoy going. A concierge might offer recommendations based on what they think the average tourist will like, but your tips can be more personalized.

Follow the previous tips, and you’ll surely receive excellent reviews and comments like these:

"Our host’s tips on affordable food and other things to see nearby were spot on. We will definitely be back!"

"I’m a fairly well-traveled and independent person, which means I usually like to figure things out on my own, but there’s no doubt: our host added great value to my experience."

"The neighborhood 'tricks' guide our host sent us before our stay was great, and we tried some of the recommendations on the list."

As the trip approaches, anxiety increases for guests. Where should I go? How do I get there? How do I get the key to the place? How do I plan what I’ll do during my trip? Put your guests at ease by giving them all the information they’ll need from the start, instead of making them wait until the last minute. This builds trust immediately and is likely to earn you an excellent review, and good reviews lead to more bookings.